Last updated: 23 September 2025

Tow Hub Brisbane (“we”, “us”, “our”) provides towing and roadside assistance services in Queensland, Australia. We respect your privacy and handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Who we are

Business name: Tow Hub Brisbane

Address: 4 Barossa Street, Kingston QLD, Australia

Phone: +61 466 155 554

Email: [email protected]

The information we collect

We collect and handle personal information that enables us to deliver and improve our services, such as:

Identity & contact: name, phone number, email address, pickup/current location, drop-off location, suburb/postcode.

Service details: service type (e.g., emergency tow, accident tow, roadside assistance), vehicle make/model, notes relevant to your job.

Communications: calls, SMS, emails, website form submissions, and—in some cases—call recordings (for quality and training).

Website & device: IP address, browser type, pages viewed, timestamps, cookies and similar technologies.

Marketing & ads: interactions with our ads (e.g., Google Ads), UTM parameters, conversion data.

Payments (if processed online/over the phone): limited payment details via our payment processor (we do not store full card numbers).

If you provide personal information about another person (e.g., the vehicle owner), you confirm you have their permission to do so.

How we collect information

Directly from you by phone, SMS, email, or website forms.

Automatically from your device when you use our website (cookies, analytics).

From third parties when permitted (e.g., insurers, fleet managers, referrers, roadside partners).

Why we use your information

To provide our services (dispatch, towing, roadside assistance, customer support).

To contact you about your request/booking and provide updates.

To create quotes and invoices, process payments, and manage accounts.

For security, quality, and training (including call recording where applicable).

For analytics and advertising (e.g., measuring conversions from Google Ads).

To comply with laws and regulations, or respond to lawful requests.

Legal basis (Australia)

We collect, use, and disclose personal information as permitted by the Privacy Act and the APPs, and where reasonably necessary for our business functions and activities.

Cookies, analytics & advertising

We use cookies and similar technologies for site functionality, analytics, and advertising (e.g., Google Analytics and Google Ads/remarketing). Cookies help us understand site usage and show relevant ads. You can manage cookies in your browser settings. To manage Google advertising settings, visit adssettings.google.com. (Opt-outs rely on cookies and may not work if cookies are disabled.)

Disclosing your information

We may disclose personal information to:

Operational partners: drivers/contractors, depots, repairers, recovery partners.

Technology providers: customer relationship management (CRM), contact/call systems, SMS/email providers, web hosting, analytics and ad platforms.

Payment processors: for billing and fraud prevention (we do not store full card data).

Insurers/fleet managers (when relevant to your job and with your direction or as permitted by law).

Government or law enforcement where required or permitted by law.

Some providers may be located outside Australia. Where we transfer data overseas, we take reasonable steps to ensure protections consistent with the APPs.

Data retention

We keep personal information for as long as necessary for the purposes described above (e.g., to complete services, comply with legal obligations, resolve disputes) and then take reasonable steps to de-identify or delete it.

Your rights

You can:

Access the personal information we hold about you.

Request corrections if your information is inaccurate, out-of-date, incomplete, or misleading.

Opt-out of marketing by following unsubscribe links in emails/SMS or contacting us.

To make a request, contact [email protected]. We may need to verify your identity.

Security

We use reasonable technical and organisational measures to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. No method is 100% secure; please contact us if you believe your information has been compromised.

Children

Our services are not directed to children under 16. If you believe a child has provided us personal information, contact us to request deletion.

Third-party links

Our website may link to third-party sites we do not control. Their privacy practices are their own; review their policies.

Changes to this policy

We may update this policy from time to time. The “Last updated” date above reflects the latest version. Material changes will be posted on our website.

Contact us

Questions or complaints about privacy: [email protected] or +61 466 155 554.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.